We strive to process and ship all orders as quickly as possible.
Orders are typically processed within 2–5 business days before shipment. Once your order has been shipped, you will receive a confirmation email with tracking information, when available.
Delivery times may vary depending on your location and the shipping carrier.
Please note that shipping delays caused by weather conditions, customs, holidays, or carrier issues are beyond our control.
Shipping costs are calculated during checkout.
Please ensure that your shipping address is accurate before placing your order.
CraftsBo is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.
We want you to be satisfied with your purchase.
If you are not completely satisfied, you may request a return within 14 days of receiving your order.
To be eligible for a return, the item must:
Returns or exchanges cannot be accepted for:
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
If your claim is approved, we will provide an appropriate replacement or refund at no additional cost.
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method.
Please note that it may take several business days for your bank or payment provider to process the refund.
Unless the return is due to a damaged, defective, or incorrect item, customers are responsible for the cost of return shipping.
Orders may only be canceled before they have entered processing.
Once processing has begun, cancellation may no longer be possible.
If you have any questions regarding our Shipping & Returns Policy, please contact us using the contact information available on our website.